1. Who We Are

SKA Living is a student and residential lettings provider, offering high-quality accommodation across the UK. We are part of the SKA Developments group.

Data Controller:
SKA Living, part of SKA Developments

Standard House, 1st Floor, George Street. Huddersfield. HD1 4AD

Email: [Insert contact email]
Phone: 01484 539225
Website: https://ska-living.co.uk

​

2. What Personal Data We Collect

We may collect and process the following information when you use our website, contact us, or become a tenant or guarantor:

Information You Provide:

• Full name

• Contact details (email, phone number, current/previous address)

• Date of birth

• University or course information (for students)

• Employment and income information

• Guarantor details (name, contact info, financial details)

• Identification documents (passport, visa, driving licence)

• Payment details (e.g. bank account info)

• Signed tenancy agreements and related documents

• Maintenance requests or communications

• Information We Collect Automatically:

• IP address

• Browser type and version

• Pages visited and usage data (via cookies/analytics tools)

• Device and network information

​

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide information about properties

• To process applications and set up tenancy agreements

• To verify identity and eligibility (e.g. student status, Right to Rent)

• To manage and maintain your tenancy

• To handle payments and deposits

• To contact you regarding maintenance, inspections, or notices

• To comply with legal obligations

• To process guarantor documentation

• To improve our services and website performance

​

4. Lawful Bases for Processing

We rely on the following legal bases to process your data:

• Contractual necessity – to manage tenancy agreements or services you’ve requested

• Legal obligation – to comply with Right to Rent, tax, or housing laws

• Legitimate interests – for business operations, such as property management or fraud prevention

• Consent – for optional marketing communications or when required by law

​

5. Sharing Your Information

We may share your data with trusted third parties, including:

• Maintenance contractors or property managers

• Legal and financial advisors

• Utility providers and local councils (where necessary)

• Deposit protection schemes (e.g. TDS)

• Government authorities (e.g. Home Office, HMRC, local council)

• Universities (where a referral agreement exists)

• IT and system providers (e.g. CRM or lettings platforms)

• All third parties are contractually bound to protect your data and use it only for specified purposes.

 

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiries (no contract), 12–24 months

• Tenancy records, Up to 7 years after tenancy ends

• Guarantor information, Up to 7 years after tenancy ends

• Marketing preferences, Until you withdraw consent

• Maintenance logs, Up to 3 years

 

7. Your Rights

You have the following rights under the UK GDPR:

• Access – to see what personal data we hold about you

• Correction – to update or correct inaccurate information

• Erasure – to request deletion of your data (where legally permitted)

• Objection – to certain types of processing (e.g. marketing)

• Restriction – to limit how your data is used

• Data portability – to receive your data in a usable format

• Withdraw consent – for any processing done on the basis of your consent

• Lodge a complaint – with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at the details below.

 

8. Cookies & Tracking

Our website uses cookies and analytics tools to:

• Improve user experience

• Monitor site performance

• Understand how visitors use our site

• For more details, please see our Cookie Policy (link to be added).

​

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure servers and encrypted storage

Access controls and staff training

Secure handling of ID and financial information

​

10. International Data Transfers

We store your data in the UK or EEA. If we ever need to transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

​

11. Third-Party Links

Our website may contain links to external sites (e.g. student portals, payment platforms). We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies separately.

​

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be clearly indicated on our website.

​

13. Contact Us

If you have any questions or requests about your data, please contact us via the enquiries page

​

​

​

​

​

​

​

​

​

​